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What is your shipping Policy?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| LIMITED EDITIONS - signed and enhanced | 10 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| ORIGINAL ART - packaging | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Mon. - Fri.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight of each item for LIMITED EDITIONS and ORIGINALS
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 5-10 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight AND MAY BE UPDATED MONTHLY.
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
Frequently Asked Questions
What is your Policy on Remyturns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. LIMITED EDITIONS AND ORIGINALS ARE NOT REFUNDABLE AND SALE IS FINAL.
WHO TO CONTACT?
You can reach out at any time by email at mycreativewave@gmail.com. Please referrence your order in subject line.
How can I keep up with your new work?
EXAMPLE:
I would love for you to be the first to know about my new paintings as I finish them!
An easy way to be one of my VIPs is by signing up for my upcomimg newsletter this FALL that I'm working on!
You can also follow me on my INSTAGRAM @colleenschreiner1
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